Sales Policy

Effective Date: December 27, 2024

At KexoBabyMilk, we are committed to providing high-quality baby milk products and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing products through our website kexobabymilk.com. By placing an order, you agree to the terms set forth in this policy.

1. Order Placement

When you place an order on our website, you are making an offer to purchase the products in your cart. All orders are subject to acceptance by KexoBabyMilk. We reserve the right to refuse or cancel any order for reasons including product availability, errors in product descriptions or pricing, or issues with payment authorization.

  • Order Confirmation: After placing an order, you will receive an email confirmation. This email acknowledges that we have received your order. It does not indicate that your order has been accepted.
  • Order Acceptance: A contract between you and KexoBabyMilk is formed only once your order is processed and shipped.

2. Product Availability and Pricing

  • Product Availability: While we make every effort to ensure that all items are available for sale, product availability may change. If an item becomes unavailable after your order has been placed, we will notify you promptly and offer an alternative or a full refund.
  • Pricing: All prices are listed in U.S. dollars (USD). Prices are subject to change without notice. Shipping fees, taxes, and other charges will be calculated at checkout. The final price, including any applicable taxes and shipping, will be shown before you complete your purchase.
  • Errors in Pricing: In the event of an error in pricing, we reserve the right to cancel your order or adjust the price to the correct amount. If a price is adjusted, you will be notified, and you may choose to accept the corrected price or cancel the order.

3. Payment Methods

We accept various payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: A secure online payment option.
  • Other Payment Methods: We may offer additional payment methods depending on your location, which will be available during checkout.

You agree to provide accurate payment information, and by submitting your order, you authorize us to charge the total amount for the products and shipping fees to your chosen payment method.

4. Shipping and Delivery

  • Shipping Methods: Shipping options and costs will be provided at checkout. We offer a range of shipping methods to suit your needs. Delivery times vary depending on the shipping method and your location.
  • Shipping Times: Orders are processed within 1-2 business days. Once processed, delivery times depend on your location and selected shipping method. Shipping times may be affected by holidays or unforeseen events.
  • Shipping Restrictions: We currently ship to locations within the United States only. International shipping is not available at this time.
  • Shipping Costs: Shipping charges are calculated at checkout based on your location and the shipping method chosen.

5. Returns, Refunds, and Exchanges

Please refer to our Refund and Returns Policy for detailed information on how to return products, request refunds, and make exchanges.

  • Returns: We accept returns for unused and unopened products within 30 days of receipt. Products must be returned in original condition, including packaging.
  • Refunds: If your return is approved, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable unless the product was defective or damaged upon arrival.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the desired item.

6. Promotions and Discounts

  • Promotions: We may offer promotional discounts or sales events from time to time. These promotions may be subject to specific terms and conditions, including expiration dates and eligibility requirements.
  • Coupon Codes: If you have a valid coupon or discount code, you may enter it during the checkout process to apply the discount. Coupons cannot be combined with other offers unless specified.

7. Customer Responsibilities

By purchasing from KexoBabyMilk, you agree to the following:

  • Accurate Information: You will provide accurate, complete, and up-to-date information when placing an order.
  • Order Review: It is your responsibility to review your order before submitting it to ensure accuracy in product selection, shipping details, and payment information.
  • Shipping Address: Please ensure that the shipping address provided is correct. KexoBabyMilk is not responsible for delays or issues resulting from incorrect or incomplete addresses.

8. Limitation of Liability

To the fullest extent permitted by law, KexoBabyMilk is not responsible for any indirect, incidental, special, or consequential damages that may arise from your use of our products or services. Our liability is limited to the total amount of the purchase price of the products involved in the claim.

9. Modifications to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website and make purchases after any changes, you agree to the modified Sales Policy.

10. Governing Law

This Sales Policy is governed by the laws of the United States and the state of Texas. Any disputes arising from the use of our website or the purchase of products will be resolved in the courts located in Texas.

11. Contact Us

If you have any questions about our Sales Policy, please contact us: